At Finnies Accountants, we place a high value on our Customer Service, which involves regular communication with our clients, both during and out of office working hours and also whilst away from the firm’s offices.
During a recent Management meeting, the Directors of Finnies were discussing the company’s mobile phones, which were approaching their renewal dates. Historically, we had encountered various problems, such as issue with Phone’s not working abroad, regularly exceeding the small data allowances and, most frustratingly, phones being spread on separate accounts with differing billing plan’s, causing an unnecessary administration headache.
I proposed that we contact Dave Spittlehouse of Simpatico to discuss our issues and see if he could help. It was mentioned that despite numerous attempts and efforts in the past, no-one had been able to combine all the phones onto one single bill.
Dave came in and met the Directors, listened to their issues and learned what they desired. Within a matter of days, Dave had provided a full proposal to the Directors – which was duly accepted – and immediately set about delivering the proposal. Within a couple of weeks, the process was complete to a high level of satisfaction – and all contracts were on one single bill!
The transfer was complete with minimal input from Finnies, leaving us to concentrate on our work. Dave and Simpatico were thoroughly professional throughout the whole process and always on hand to answer any questions.
From both myself and the Directors of Finnies, we would have no hesitation in recommending Dave and Simpatico to any of our business clients.
Jonathan Parkin, Associate, Finnies Accountants