Proactive Support

Don’t worry, we won’t leave you alone once we’ve got the sale! From helping with setup to monitoring your usage, you can rest assured that we will continue to offer pro-active support to you and your business, throughout the length of your contract.

Dealing directly with the networks can be a complete pain. Why would you want to spend ages in a queue and then speak to somebody (in a busy call centre with lots of distracting background noise!) who doesn’t know you or understand your needs. Wouldn’t it be nicer to just call up somebody who remembers your face and wants to help?

With Simpatico, that’s what you get – somebody on the end of the line when you need it to offer help, advice and act as a middleman between you and the network. You can call us, text us, email us or submit a support ticket, and we’ll sort out the issues within pre-agreed timescales. No pressing 3, and then 6, and then waiting for 10 minutes…

There are two reasons why we offer this support as standard, at no extra charge. Firstly, we don’t think it would be nice to sign you up to a network, take the money and run. That isn’t the way we like to do business. Secondly, if you’re delighted with the service we provide you’ll renew your contract with us again and again – which is obviously good for our business!

If you need mobile phone support as well as a good price, then please get in touch with us now!