Did you know you can easily record phone calls on your VoIP phone? It is  essential for some businesses, and a great insurance policy for others.

The Big Switch Off (you can see our earlier blog about the PSTN Switch off here) is happening in 2025, which means all calls from then onwards will need to be made over the internet.  VoIP (Voice over Internet Protocol) is one of the main technologies that will replace the old phone lines.

One of the many benefits of VoIP is that you can record all of your calls.  When making a call using VoIP, there is the option to record the entire call, or alternatively you can press a button part way through a call (if you think the conversation is going in a particular direction) and the whole thing will be recorded from the beginning.

The recorded calls are stored online for a set period of time, and you can opt to keep them longer from 3 months to 7 years of storage.  Or you can just download them and store them yourself.

A database of recorded calls can be an invaluable resource for businesses for a number of reasons.

Financial Services businesses for example need to record any calls which may lead to a transaction or trade.  We also supply various legal firms with call recording so they can check exactly what has been said.

For other businesses, you may need some clarity on a phone conversation with a customer or supplier and  with call recording  you can go back and verify the contents of the call. This is really helpful in protecting your business against any problems that could potentially lead to a legal dispute.   You can also use call recording to keep a check on the performance of your team’s customer service or sales calls, and offer any feedback if necessary, helping your business to continually improve.

To retrieve a call, just log into the database, and find the call by searching for the number, time or date and listen online.

If you are interested in call recording, give us a call! (Your call may be recorded for monitoring and training purposes.)