(Number 3 might genuinely change your working life…)
If you’ve recently switched to VoIP, or you’ve been using it for ages without really poking around, you might be surprised at just how clever your phone system actually is. VoIP isn’t just ‘a phone over the internet.’ It’s more like a business toolkit disguised as a phone, especially when you’re using a modern VoIP phone system for business.
Here are five brilliant things your VoIP phone can do that most people have no idea about:
1. Your phone can follow you around (without actually following you around)
Ever dashed out for lunch and missed a call you really wish you hadn’t? With VoIP, you can set up simultaneous ring or ‘twinning’ — that means your desk phone and your mobile ring at the same time. Simultaneous ring is a core benefit of many cloud phone systems for small businesses, helping teams stay responsive.
Whether you’re:
- in the office
- in the car
- hiding in the stationery cupboard eating a biscuit
…you won’t miss a call again.
If you’re on Gamma Horizon or Webex, it takes about 10 seconds to set up, ask us and we’ll do it for you.
2. VoIP call transfer features – you can transfer a call from your desk to your mobile without saying “hang on a moment, let me call you back…”
This is one of those features that sounds small until you use it once, then you wonder how you ever lived without it.
If you need to leave the office mid-call, you can click a button and magically continue the conversation on your mobile app. The person on the other end won’t even notice you’ve moved… unless they hear the car engine.
Perfect for:
- leaving early for the school run
- nipping out to a meeting
- evacuating the office because someone burnt the toast again
Most business VoIP systems include this as standard, even though many users never realise it’s there.
3. Virtual receptionist VoIP feature – you can have a receptionist… even if you don’t actually have a receptionist
VoIP gives you a virtual attendant, which is basically a friendly robot receptionist who never sleeps and never takes annual leave. You know the ones:
- ‘Press 1 for Sales
- Press 2 for Support…’
It sounds simple, but customers love being routed instantly to the right place. It reduces frustration, saves time, and makes your business feel bigger and more organised than ever. And yes, we can customise the greeting. (You can even record it yourself, radio-DJ style, if you fancy.)
This virtual receptionist is one of the most in-demand VoIP business features, especially for growing teams.
4. Your phone can keep working… even if your office doesn’t
Snow day? Power cut? Burst pipe? Someone accidentally turned off the office router? With VoIP, your number doesn’t care where you physically are. Just open the Webex or Horizon app on your laptop or mobile and you’re instantly “back at your desk”.
You can:
- take calls
- make calls
- join meetings
- look extremely productive
…while sitting on your sofa in slippers. (We fully support slipper-based productivity.)
Hosted VoIP systems are built for remote work and resilience, keeping businesses running whatever happens.
5. You can record calls automatically — not just for training, but for sanity
Call recording isn’t just for customer service teams. It can help you:
- capture details you didn’t have a chance to write down
- review complex instructions
- avoid “but I thought you said…” moments
- train new staff
- prove what was actually agreed
With Horizon or Webex, call recording can be switched on instantly. You can even choose whether to record everything or only certain users. And don’t worry, it’s all fully secure and compliant. Call recording is another powerful tool that comes built-in with many VoIP solutions for businesses, not just large call centres.
Bonus Thing #6 (because we like giving you more than you asked for)
Your VoIP phone system grows with you. Add users, change call routing, create hunt groups, set holiday messages, all with a couple of clicks and no expensive engineer visits. Scalability is one of the main reasons companies switch to a cloud phone system. You can expand or streamline your setup instantly.
Once you’ve lived with VoIP for a while, a normal landline feels a bit… prehistoric.
Want to get more out of your business VoIP phone system?
We’re always happy to help you set up features, fix something quirky, or show you clever tricks you didn’t know existed. Give our team a shout, we promise not to speak in jargon. Or slippers. Unless requested.
01482 935955
simple@simpatico.co.uk
