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Samsung phones

Samsung Phones for Business FAQs

Why choose Samsung phones for business use?

Samsung's business smartphones offer enterprise-grade security through Samsung Knox, seamless integration with Microsoft 365, and powerful multitasking capabilities. Their phones are designed with features specifically for business users, with Samsung DeX being a standout feature for professional environments.

What is Samsung DeX?

DeX allows business users to connect a Samsung device to a larger screen such as a PC monitor or TV, to turn their phone into something more like a work computer. Mobile staff and sales teams can turn any hotel room or client office into a workstation, delivering presentations and accessing full versions of Microsoft Office apps without a laptop. In hot-desking environments, employees can move between workstations with just their phone, connecting to available monitors to instantly access their complete workspace.

Field service technicians benefit from DeX for detailed reporting and technical documentation review, while retail environments can use a single device as both a mobile point-of-sale and full terminal for inventory management. DeX turns your mobile device into a business PC, without the need to carry around extra hardware. DeX allows users to use their phone as a touchscreen, or connect a keyboard and mouse for a full workstation experience.

What security features do Samsung phones offer for business?

Samsung Knox provides defense-grade security from the chip up. This includes real-time threat detection and protection, along with secure folder functionality for sensitive business data. The system maintains regular security updates and patches, while offering various biometric authentication options such as fingerprint and facial recognition. The platform is also fully compatible with enterprise mobility management (EMM) solutions, making it ideal for business deployments where data needs to be protected.

Can Samsung phones integrate with our existing business software?

Samsung phones are designed for seamless business integration. They feature native Microsoft 365 integration for immediate access to essential tools like Word, Excel, and Teams. The phones work smoothly with leading EMM solutions such as Microsoft Intune and VMware Workspace ONE, while also supporting enterprise email systems, major cloud storage providers, and business VPN configurations.

What kind of battery life can we expect for business use?

Samsung business phones are designed to last through demanding workdays with all-day battery life under normal business usage. They come equipped with fast charging capabilities for both wired and wireless charging, along with intelligent power management features. The innovative Wireless PowerShare feature even allows charging other devices in emergencies.

What support options are available for business customers?

Samsung provides comprehensive business support through enterprise-level technical assistance and optional Samsung Care+ for Business. This includes regular software and security updates, alongside services for bulk deployment and mobile device configuration assistance. Their support structure is specifically designed to meet the demands of business operations.

How long will Samsung phones receive security updates?

Samsung maintains a robust security update schedule for enterprise devices, with up to 5 years of security updates on select models. This includes regular monthly security patches and emergency updates for critical vulnerabilities. The company offers extended support options specifically for enterprise customers to ensure long-term device security.

Can we manage multiple Samsung devices across our organisation?

Samsung provides robust mobile device management through Knox Manage, enabling comprehensive control over your device fleet. This system allows for remote configuration, asset tracking, and security policy enforcement across your organisation. It's designed to scale with your business while maintaining consistent security standards.

What about 5G connectivity for business users?

Samsung's 5G-enabled phones provide enhanced mobile bandwidth that's crucial for modern remote work scenarios. The technology delivers lower latency for real-time applications and better connection reliability in congested areas. These devices are designed to be future-proof as 5G networks expand, while maintaining backward compatibility with existing 4G/LTE networks.

Which Samsung models are best suited for business use?

The optimal choice depends on your specific needs. The Samsung Galaxy S Series offers premium devices with maximum performance and features. For cost-effective options with essential business features, consider the Galaxy A Series. Business user may also appreciate the innovative Galaxy Z Series, which provides foldable phones with unique multitasking capabilities. Regardless of the model, you'll find core business features like Knox security and Microsoft integration across the range.

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FAQ

Ordering is straightforward. Just choose your preferred handset, then your contract length, network and monthly data requirements. Then go through to checkout and add your details to proceed.

No payment will be taken at this stage – we’ll send you a contract to e-sign and a link to upload a business proof, and then a consultant will contact you to arrange delivery. We’ll make the process as painless as possible to ensure you give us a 5-star review!

We're sorry, but we only supply mobiles and tablets to businesses. You need to either be a limited company, partnership or be a sole trader with proof of earnings. We will conduct a credit check of your business before despatching any goods.

We have been trading since 2017 and look after telecoms for hundreds of business across the UK, from sole traders with one or two phones up to multi-site companies with thousands of phones. Our wholesale relationships with the mobile networks and close partnership with hardware suppliers means that we can offer an unrivalled level of service and price competitiveness. Our customers agree with us, and we are proud of our five star Google review rating. If a customer doesn't think we are worth five stars, we want to know why - and will then try to fix the problem as soon as possible! Click here to see our latest Google and Trustpilot reviews.

We are accredited with the government-backed Cyber Essentials scheme in order to protect our business and our customers. Our website uses SSL encryption so that you can be assured your information is secure at all times.

We only supply phones and tablets with an active mobile network sim card on either 24 or 36 month contract terms. Sorry, you can't make a one-off purchase for hardware.

We process orders Monday to Friday, except public holidays. Once you've placed your order, we'll send you a contract to sign and a direct debit link to complete, which you'll need to do before we despatch your order. Sometimes a handset may not be immediately available, but we'll keep you informed about timescales. Most orders are completed in 48 to 72 hours.

Yes, we can port (transfer) your number over from your existing supplier, whether you're staying on the same mobile network or moving to another. All we need is a valid PAC code to do the transfer (which consists of 3 letters followed by 6 numbers). You can get this for a single number by texting PAC to 65075 from the mobile number you want to port. For multiple numbers you'll need to contact your current supplier.

We use a range of couriers with full tracking available so you can be sure you know where your order is. Delivery is free to mainland UK destinations, and we'll provide the courier with your email address so that you receive the tracking details as soon as they are available.

Once you're a customer of Simpatico you don't need to speak to the networks - we do everything for you. Just email us at support@simpatico.co.uk, or raise a ticket on our Support page.

Roaming is when you take and use your phone outside of the UK to make and receive calls, texts or use data.

Networks offer a range of daily charges (depending on where you are travelling) to access your UK allowance whilst you are roaming. Typically this allows you to do the following with no further charges:

- Make and receive calls and texts to the UK

- Make and receive calls within the country you are visiting

- Use your data allowance up to its maximum (although unlimited plans always have a fair usage limit on use abroad - 25GB for all networks except Three which limits use to 12GB)

However, not all countries are covered by daily roaming fees. In these cases you will be charged 'out of bundle' rates to make calls, send texts or use data. In some countries this can be very expensive, and we advise you to check your contract to see which countries are covered by daily roaming charges.

Note also that whilst you are roaming, only calls to the UK or numbers within the country you are visiting are included. If you call a 3rd country then that counts as an international call and you will be charged accordingly. Always check with us if you are unsure!